FAQ's

Why are Skin HempSense Natural™ Care products so good for my skin?

HempSense Natural™ products contain hemp butter with the creams being 12%, seaweed, essential salts and minerals for the skin along with a unique algae rich in vitamins (D and E), polysaccharides and essential fatty acids that help the skin to protect and strengthen itself in a natural way. We use no synthetic dyes or fragrances.

My skin is extremely dry during the winter and my hands and feet get very sore. What HempSense Natural™ products can you recommend?

Specially recommended for extreme environmental conditions, our Hemp Moisture provides essential nutrients that rejuvenate and moisturize skin cells while sealing the natural skin moisture barrier to prevent loss of hydration. Healing extracts penetrate deeply to boost skin cell renewal with anti-oxidants providing the skin with a younger, softer, healthier texture & appearance.

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My husband has stinky feet and fungal nails. Can help?

Yes, we have a complete line of medicated products Medicated cream, antifungal kit, and talc free powder.

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My mom has diabetes and neuropathic pain. Also she is arthritic with a lot of joint pain. Please help her.

Our Diabetic cream is a Hemp and Emu based cream with the oils of Ginger, Tumeric, Menthol, and Peppermint combined with other herbals to enhance circulation by fortifying the endothelial lining of the blood vessels while enhancing Nitric Oxide release providing vasodilatation and relief from the symptoms of PAD and Venous Stasis Disease. Mild scent and user friendly, decreases edema., fades varicosities.

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Our Pain Relief cream is an unique formulation combining natural herbal pain relievers with Hemp and Emu oils serving as carriers to allow deep penetration of the tissues. Frankincense, Clove, and other herbal oils form the basis of our pain relief cream. This formulation provides a dramatic analgesic effect that lasts for hours. Originally intended for Neuropathic pain, the benefits extend to those suffering from Arthritis, Shingles, Myositis/Fibromyalgia, and tendonitis. Apply a finger width band to the nerves at the next nearest joint and at the corresponding level on the spinal cord for added benefit (see Topical Pain Block diagram for location). i.e. apply a finger's width band around the ankle for neuropathy in the foot. Has a significant cumulative effect when used regularly and will allow neuropathy sufferers to initiate sleep. Useful adjunct in the treatment of Reynard's and Acrocyanosis. Unlike the leading topical pain relievers on the market ours contain NO ALCOHOL OR PARABENS. HempSense Natural™ Pain Relief exceeds all other topical pain relievers including the pharmacy formulations.

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How do I use HempSense Natural™ Pain Relief Cream?

View online our diagram at www.hempsensenatural.com

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What about acne and skin irritations. What products do you offer?

HempSense Natural™ Medicated cream helps to heal acne and minor irritations.

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What is it that makes HempSense Natural™ Skin Care products so special?

HempSense Natural™ products are the only natural high content hemp butter medicated creams on the market. Years of research and study make our Pain Relief and Diabetic creams unique with our proprietary formula. Our antifungal nail balm kit containing balm and medicated soap is unlike any other on the market, as well.

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Why is not HempSense Natural™ certified organic?

Be assured, we always use organic ingredients in our skin care products unless they are not yet available on the market. To ensure the purest, freshest, most potent and toxin-free plant based ingredients go into our skin care products, we purchase them from highly reputable organic suppliers. However, some products are not available organic therefore our products can not yet be fully certified organic.

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I've heard rumblings lately about the negative effect of parabens found in skincare products. What's the deal anyway?

Quick definition: Parabens are a preservative used to inhibit microbial growth in skin-and-hair care products. Most cosmetic companies use two in particular: Methylparaben and Propylparaben which have been implicated in many health concerns from premature aging of the skin to breast cancer. At HempSense Natural, we NEVER consider parabens and use only natural safe, highly effective alternatives.

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Why are Skin HempSense Natural™ Care products so good for my skin?

HempSense Natural™ products contain hemp butter with the creams being 12%, seaweed, essential salts and minerals for the skin along with a unique algae rich in vitamins (D and E), polysaccharides and essential fatty acids that help the skin to protect and strengthen itself in a natural way. We use no synthetic dyes or fragrances.

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Are your products made in the USA?

Yes. All HempSense Natural™ Natural Skin Care products are formulated by a physician and made in smaller batches in the USA by us, thus guaranteeing individual attention to the highest of standards and freshness in all our products.

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Q. Are there any side effects from using your product?

A. Yes, definitely. Your skin will have a wonderful glow to it! There have never been any harmful side effects reported. We would suggest consulting your physician if you are allergic to Tea Tree, almond, safflower, avocado, olive, orange, lime or lemons. If allergic, discontinue use. If it persists, contact physician.

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What is the shelf life of HempSense Natural™?

1.3 years unopened if stored in dark cool place, but we place one year expiration on our products if it's kept away from direct sunlight and heat. For a longer shelf life, we are hearing that some of our customers are refrigerating theirs with great results.

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Can you offer samples or smaller sizes?

Yes, we do offer 1st time introductory retail samples of all our cream products for a nominal fee with it being applied to your next purchase order. These allow you to test our products without investing too much. Please email via our form located at “contact us” for more information.

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Are HempSense Natural™ products tested on animals?

HempSense Natural does not test the products on animals or have animal testing conducted on its behalf by anyone else. The products are dermatologically tested on human volunteers supplied by physicians.

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Is it safe to use my credit card when shopping?

Yes. HempSense Natural™ web site ordering process is safe and secure. We take security very seriously. All sensitive or personal information is encrypted and transmitted over a secure connection to protect sensitive information online and to guarantee the best possible security for our customers. We also take credit cards over the phone (530.527.7584) or fax (530.527.1604) if you would prefer this method.

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Do you accept international orders?

Yes, HempSense Natural™ accepts international orders and has many loyal customers all around the world. Please be advised that VAT and other taxes each country may have are not included in our prices.

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How long will it take to receive my order?

Most Internet orders are processed within 48 hours of receipt. (Weekend days and major holidays are not included in the processing time). Orders are processed and shipped on business days only. All orders are sent via priority shipping by USPS and the delivery takes 2-5 business days from California. We are sorry, but shipments to all APO/FPO US military addresses and P.O. boxes are not available by USPS priority shipping.

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WHAT IS YOUR RETURN POLICY?

We want you to be 100% satisfied with our product.
HempSense Natural™ products are backed by a 30 day money-back guarantee. Just try our product for 30 days. If you are not totally satisfied with the results, simply contact us via email form with the reason that you are dissatisfied with the product . We will email you with instructions for a complete refund of the purchase price (less shipping and handling). We do not pay for return shipping.
We provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). Please email us on the form provided on our web page and include your order number and name of the product.
On all returns please include your receipt and reason for returning the product(s). This will help expedite a credit on your account. Shipping and handling charges are not included in refunds. Upon receipt of your request, we will send you a merchandise return number and a mailing address to return the product.

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Why is my favorite product discontinued?

We are sorry if a decision has been made to discontinue your favorite product. Please notice that such decisions are not made impulsively. They are made in response to consumer preferences and we take into account many important factors such as purchasing patterns, size of product, price etc.

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Where can I buy the HempSense Natural™ products?

You can always buy our products on the online web store: www.hempsensenatural.com.

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How are you an "Eco Friendly" company?

We are committed to using "green" business practices in everything we do. Just as examples:

  • We use recycled packing materials. We recycle shipping materials from our suppliers, or we use our own shredded discarded mail and newspapers. And we encourage our customers to reuse the materials they receive from us.
  • We direct people to our website as much as possible, thereby minimizing the need to print catalogs. Catalogs are typically out of date as soon as they are printed, and can be a huge waste of paper.
  • Our products are all packaged in food safe, recyclable packaging, predominantly USA made #1 PET plastic and are not packaged in cheap plastics that are out sourced from countries with sub standards that are constantly being recalled for harmful chemicals.
  • We do not use any wasteful and unnecessary boxes in our packaging.
  • We use natural ingredients that are not harmful to the environment.
  • We encourage recycling on our web page and on product labels.
  • AND last but no means least, we remain committed to making our products as natural and green as possible.

How may I get a HempSense Natural™ brochure?

You may print a copy from this PDF file of our brochure. Download PDF Brochure

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I wish to sell HempSense Natural™ in my retail store. Do you wholesale?

Yes, please use our email form to request wholesale info.

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